When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Return the item in the same condition you received it in pack it well. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. 3 items so i wouldn't have to relis As USPS implements price & service changes every July (think the first Hey everyone! The item can be purchased using Buy It Now. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. The content you are looking for has been archived. roll this out. So if the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Once you've found an item you'd like to buy, you can go to checkout to complete your purchase. This is the email we sent at the time of your purchase with all your order details. How they can respond depends on the reason for your return. If you're responsible for purchasing the return postage label, make sure you use a tracked service and add the tracking number to your return request. To help you find the information you need, we've put together an overview of how the process works, with links to useful articles. You should be able to find the order, which will have a link to the original item. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Expect More. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. View basket for details. From the request details, select Close your request and choose your reason from the dropdown menu. Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund. to add a shipping fee later? Phone Number. When your return request is accepted, we'll send you an email with the subject "Send the item back". You'll have to provide additional details, such as photographs showing what's wrong with the item. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. Some sellers offer free returns and some don't. Who pays the shipping costs depends on why you're returning it. new with tags Condition: New with tags Time left: 6d . Something went wrong. Learn more about our Condition of returns policy. Find your order confirmation email. Returning Items. This means that you can return it even if the seller's returns policy says they don't accept returns. Once you request a return, the seller should get back to you within 3 business days. 1 view | 10 similar | 0 following. By signing up you are agreeing to receive emails according to our privacy policy. A dialogue will open as you type your search terms. Select your reason for closing the return from the dropdown, and add details if you want to. If your seller is sending your item using a tracked delivery service, you can follow your items progress all the way to your shipping address. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Share eBay Technical Issues. Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days. You'll receive a confirmation email once you've created the request, which will include a link to view your return details. Learn more about our Condition of returns policy. Tip We need an option to choose between the new packing You can find more information about returning an item in our article on getting help with an item you bought as a guest. on April 20, 2023, 5:30 PM EDT. Most sellers refund as soon as they get the item back. Companies respond better when others are watching. eBay (UK): So i have bought an item as a guest and it didn't arrived Click the image above for the latest Announcements from eBay. When an item doesn't arrive or you need to return something: If you want to return an item, or if something's gone wrong with your order, the first step is to open a request from your Purchase history. Sold and shipped by Big Dot of Happiness. If you have any problems paying for your items, we can help troubleshoot the issue. Here are the main reasons you might ask us to step in and help: Don't leave it too long to ask us to step in and help. Get the answers to all your shipping questions with advice from long-time sellers. Your item may still be in transit. Tomoaki maeno Katsugeki Touken Ranbu: Fate Horizon A thin veil of cloth Check the listings return policy before making your purchase. Select Next. https://postalnews.com/blog/2023/02/10/usps-seeks-to-replace-first-class-package-service-with-u Hi Guys, Can someone help me?I set up the store for the first time. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details. Some of the items on eBay tracking show 'Accepted' on the tracking bar, The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. correct. You can add a message to the seller and also upload up to 10 photos showing the item's condition. Develop the tech skills you need for work and life. When the seller uploads tracking information, you can follow your package online all the way to your delivery address. Refunds go back to your original payment method and are typically available within 3-5 business days. Welcome to the Shipping board! If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. 'Accepted at Origin Facility'. Most sellers refund as soon as they get the item back. You can still register as an eBay member after you've bought an item as a guest. How you request the return depends on how you bought them. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. "Mentors" are experienced sellers & buyers, not eBay employees. Find out more about signing up for an eBay account. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. and find the item. If your item arrives, or if you've changed your mind and no longer want to return your item, it's easy to cancel your request. Send you a message The seller may ask you for some more details about your return request. The subject line starts with "Order Confirmed". Here's how to track your order as a guest: You'll see a delivery status bar with a delivery company, tracking number and the item's current location. year was August), I expect that's about the time they're planning to If you have paid for your item using a guest account then you will need to contact us directly. For those rare cases when they dont go that way, the. Your item may still be in transit. [8] 2. Ebay refund without Paypal account. Enjoy! If you need to return the item you bought, you can open a return request through the order confirmation email you received. Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund. If your item arrives, or if you've changed your mind and no longer want to return your item, it's easy to cancel your request. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. i was winning bidder on a (2nd time listed) item. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original postage cost. 4 min article. Ask eBay to step in and help if the seller hasn't responded or things aren't resolved. copy the tracking number and take it to the carrier's website. If you're responsible for purchasing the return postage label, make sure you use a tracked service and add the tracking number to your return request. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. shipping. If you're not able to resolve things with the seller, you can ask us to help. In some cases, it may be deducted from your refund. You can add a message to the seller and also upload up to 10 photos showing the item's condition. That See the Abusive buyer policy for more examples of activity that we don't allow. Get help if you bought as a guest | eBay The condition of the returned item is important, so repack it carefully. Many eBay sellers accept returns if you've changed your mind. Everything you need to know for your eBay business. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Nonetheless, the simplest way to make a return is to use your account on eBay. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. - opens in new window or tab. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! From the More actions dropdown menu, select See request details and then Close your request. Forum. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it.
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